The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Creation Consumer Finance Ltd will notify you 30 working days in advance of your account being debited or as otherwise agreed. If you request Creation Consumer Finance Ltd to
collect a payment, confirmation of the amount and date will be given you at the time of the request.
If an error is made in the payment of your Direct Debit by Creation Consumer Finance Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Creation Consumer Finance Ltd asks you to.
You can cancel a Direct Debit at any time by simply contacting you bank or building society. Written confirmation may be required. Please also notify us.
* Terms & Conditions apply. See your policy schedule and policy documents for full details.
Terms & Conditions
Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.
†T&Cs apply, please visit: https://www.debenhamsgadgetinsurance.com/
†T&Cs apply, please visit: http://www.debenhamslifeinsurance.com
Frequently Asked Questions
Where can I find my Policy Documents?
Click here to view a list of your policy documents. Check your original schedule to find your underwriter and then select it from the list of documents.
How do I make a claim?
If you need to make a claim, simply call us on 0344 776 5324 and we will direct you to your insurer.